Return Policy
Important information about returns and exchanges
No Returns or Exchanges
PM Marketplace operates a strict no return and no exchange policy after you have accepted delivery of your precious metals products.
Once you accept delivery, the transaction is considered final and complete. We do not accept returns, exchanges, or refunds for any reason.
Inspection Before Acceptance
You are required to thoroughly inspect your products before accepting delivery. This includes checking:
- Product condition and packaging
- Product authenticity and specifications
- Quantity and correct items delivered
- Any visible damage or defects
If you identify any issues during this inspection, do not accept the delivery and contact us immediately.
Authenticity Testing
All precious metals will be tested for authenticity upon delivery in your presence. This ensures:
- Product purity meets specifications
- Authenticity is verified before acceptance
- You can witness the testing process
By accepting delivery after authenticity testing, you acknowledge that the products meet all specifications and quality standards.
Questions or Concerns?
If you have any questions about this policy or need clarification before making a purchase, please contact us: